![]() ![]() If redirection is Disabled, please contact Support, or reactivate the device. Read the Knowledge Base article on How do I enable my BlackBerry using Wireless Enterprise Activation? for instructions on how to activate the device. If the device status is Initializing, this means that the device was not activated. It should be Running to receive messages. ![]() You will be redirected to the Device Status page. Navigate to the BlackBerry page in HostPilot and click the name of the user. Ensure that the device status is " Running" and that "Redirection" is enabled. Note: The BlackBerry page in HostPilot is located under Services > BlackBerry.ġ. When you are sure that the user is activated for BlackBerry Enterprise Service, follow the troubleshooting steps below one by one until the issue is resolved. How do I enable my BlackBerry using Wireless Enterprise Activation?.How do I enable BlackBerry wireless service for the user?.Read the following Knowledge Base articles for detailed instructions: Ask the user to run Enterprise activation on the device.If it is not checked, select the box next to the user and click the Proceed buttom under the list of users to proceed with activation. Verify that BlackBerry Service is checked for the user.Navigate to Services in HostPilot® Control Panel and click Blackberry.Before troubleshooting the issue, please verify that your device is activated for BlackBerry Enterprise Service: There can be various reasons for send/receive failures on your device. This article does not apply to BlackBerry 10 users. ![]()
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